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Sempra Energy Solutions
Business Challenge: Accelerate National
Business Growth
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Sempra is a leading retail energy service provider located in San Diego, California. The challenge? Quickly expand into newly restructuring markets while improving upon their award-winning customer service levels. |
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| Sempra Energy Solutions - a subsidiary of the Fortune 500 Sempra Energy Global Enterprises - offers commercial and industrial businesses outsourcing services that help them drive efficiencies in the ever-changing energy environment. Sempra needed to quickly expand into newly restructuring energy markets throughout the United States while maintaining and improving their renowned customer service. |
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Seamless and Complete Integration
After performing a worldwide search for a scalable and flexible system, Sempra Energy Solutions selected Excelergy Revenue Manager™. Specifically, Sempra deployed the Customer Care & Billing, Complex Billing, and Collaboration and Transaction Management configurations of Excelergy's industry leading customer and revenue management platform.
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Surpass Revenue Goals
Sempra is using Excelergy software products to manage between $20 million and $30 million (USD) in revenue every month from its retail energy services outsourcing operations. Customer enrollment, service, billing, retention and satisfaction are more cost-efficient and accurate than ever before - even across more jurisdictions and state lines. Sempra achieved all revenue, income, and market objectives - delivering on the promise that a full one-third of all its revenues would be driven by its unregulated business unit. |
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ROI for Sempra
Excelergy Revenue Manager™ |
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Unregulated business market penetration increased 1800% in only one year |
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Manages tens of millions in revenue every month in retail energy services outsourcing operations |
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Offers a future-proof platform for speed, flexibility and scalability with an open and flexible product solution |
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Internet-based dispute resolution and settlement processes lead to accelerated revenues, lower training costs and reduced deployment efforts |
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Tight technical integration of object-based components kept set-up and integration time and costs to a minimum |
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