|
 |
|
Vectren Source
Business Challenge: Rapid and Profitable Expansion
 |
|
Vectren Source, a national retail energy service provider, needed to quickly achieve market differentiation and penetration with new products and services for newly restructuring markets. |
|
| Vectren Source, headquartered in Evansville, Indiana, is the unregulated retail unit of Vectren Corporation (NYSE: VVC) a $2 billion (USD) company serving over 1 million energy customers throughout the Midwest United States. Vectren Source needed to effectively launch new products and services throughout its newly restructuring markets. |
|
|
|
|
|
|
Putting the Customer First
Vectren Source implemented Excelergy Revenue Manager™ to establish a strong and cost effective customer operations infrastructure. The deployment modernized Vectren's customer management system to support its' expansion of offering natural gas, electricity and other energy-related products and services to a growing number of residential and small business customers. |
|
|
|
|
|
Profitable Expansion
Vectren is automating its mission critical business processes such as customer acquisition and care, billing, forecasting and financial settlement - all with Excelergy Revenue Manager. With this product, Vectren can more accurately and efficiently manage their billing and customer management processes - vital to delivering superior customer service. Meeting these milestones is critical to its plans to enter more new markets in the near future. |
|
|
|
|
ROI for Vectren
Excelergy Revenue Manager™ |
|
|
Increased productivity through automated complex business processes |
|
|
Reduced cost of ownership through a next generation platform of high performance, object-oriented Internet architecture based on open standards |
|
|
Improved cash flows and accelerated revenue growth |
|
|
Targets specific customer or groups with marketing programs to drive additional revenue |
|
|
"After searching the software product market, we chose Excelergy's products because they provide us with unmatched scalability for customer prospecting, acquisition and management activities." |
|
|
Greg Collins
President
Vectren Source |
|
|
