|
|
 |
|
Excelergy® RevenueManager™
Excelergy® RevenueManager™ is a fully integrated billing, customer care and revenue management software platform for the deregulated energy markets. It allows energy retailers to support electric and gas customers in residential, commercial and industrial markets across multiple jurisdictions.
Why Excelergy RevenueManager
Configured on Excelergy's award-winning technology architecture, Excelergy RevenueManager gives you the unique ability to configure new processes, enter new markets, expand in existing ones, and pursue new revenue opportunities using operational and business resources versus developers. This means you can enter new markets and increase profitability faster than ever before!
Key Configurations and Features
Excelergy RevenueManager manages straight-through processing across the entire customer lifecycle, from acquisition of customer through customer service, billing and settlement. Because the system is extraordinarily modular, Excelergy RevenueManager configurations can be deployed individually on an as-needed basis - or as a fully pre-integrated solution. This means the system can not only fit your needs today, but can also grow and scale as far as your future business requirements demand!
- Customer Care & Billing enables companies to deliver superior customer satisfaction through accurate, timely and flexible invoicing for electric, natural gas or any other commodity, which in turn leads to accelerated collections and cash flow. This is the core Excelergy component.
- Complex Billing provides a flexible and boundless rating and calculation engine that delivers interval data management and integrated VB scripting abilities that allow users to meet the unique billing demands of residential, commercial and industrial customers.
- Collaboration & Transaction Management streamlines and manages all EDI or any format of information exchange with market partners and central market operators in restructuring and competitive markets worldwide.
- Product & Services Billing provides expanded customer service and revenue generation opportunities by enabling non-commodity billing for any type of product or service...your sales and marketing creativity is the only limit!
- Call Center Management provides easy, secure, browser-based access to a single customer management system for all Customer Service Representatives (CSRs) no matter where they are located. Using a single data repository with unlimited interface points, it fully integrates with existing systems to improve CSR productivity and enhance customer service quality through faster data access, accelerated processing speed and reduced inquiry response times.
- Customer Explorer off-loads your call center by delivering Web-based self-service for your customers. This includes detailed customer view of usage, billing and financial transactions to improve operational efficiency over the Internet. This reduces the time and cost of manual investigation of inquiries, errors and exceptions - and that means improved profitability.
|
|
|
|
Testimonials
"Because of the partnership with Excelergy, FES was the first energy supplier in Pennsylvania to send bills to its customers. Today, Excelergy RevenueManager supports FES entering energy markets in a number of states, and is an integral part of our business with our electric and natural gas customers."
Doug Elliot
Vice President
FirstEnergy Solutions
|
|
 |
|
|
